Client policy
How we work
Short, written before a project starts, so nobody is surprised later. Last updated 10 November 2026.
- 01
Scope written first
Every engagement begins with a written scope: objectives, deliverables and the outcome we optimise for. Anything beyond it is a separate, agreed conversation.
- 02
Fixed fee
Quoted as a fixed engagement fee against scope, never billed by the hour. Work outside a written scope is agreed and priced before it starts.
- 03
Timeline and revisions
Dates go in the diary once the project is booked. Each stage includes a defined revision round; further rounds are scoped and priced before they begin.
- 04
Deposit books the slot
A deposit secures your dates. Work begins when the deposit lands, and the slot is held only once it does.
- 05
Final payment and delivery
The balance follows agreed milestones. Ownership of the agreed deliverables and all files transfers in full on final payment.
- 06
Ownership yours on completion
On final payment the launched work is yours. Our internal tooling, processes and unused concepts remain ours, so we can keep improving how the work is made.
- 07
Confidentiality
Anything you share stays between us. We only show finished work publicly with your agreement, and never before a launch you have not announced.
- 08
Responsibilities and deadlines
We keep to the dates; the project keeps its momentum when content, feedback and approvals arrive on the agreed days. Delays on inputs move the delivery date fairly.
- 09
Scope changes welcome, in writing
New ideas mid-project are welcome. They are scoped, priced and agreed before they enter the build, so nothing derails the launch or the budget.